Questions?

  • What is CriticalAsset?

    CriticalAsset is easy-to-use, mobile-first, secure, cloud-based facilities asset management software that makes it simple to track all of your company and infrastructure assets in one place.

  • Who needs CriticalAsset?

    Every building owner, facility manager, IT team and virtually anyone who is responsible for managing company infrastructure assets and devices can reduce stress and save money with CriticalAsset.

  • What are the benefits?

    CriticalAsset makes facilities asset management simple and stress-free by giving you instant access to a visual map of all your infrastructure assets and devices, 24/7, and helping ensure that assets are properly maintained and serviced, keeping your building and company running smoothly and safely.

  • How does CriticalAsset save time and money?

    When assets break, are lost, stolen or damaged, business suffers. CriticalAsset helps ensure that your assets are tracked visually and properly serviced – before things break. With CriticalAsset, what used to take hours is now instantly available 24/7 from any device.

  • How does CriticalAsset make facilities safer?

    At some facilities, such as hospitals, pharmaceutical manufacturers and even high-rise buildings, asset downtime can put lives at risk. When electrical circuits go down, critical devices stop functioning.

  • Why is CriticalAsset better than printed plans or spreadsheets?

    Printed plans can be easily lost or damaged, they are encumbering, and they do not make it easy to find everything in one place. CriticalAsset solves that problem by taking plan rooms and spreadsheets and putting them all into one easy-to-find place in a simple UI, always instantly accessible from your phone, desktop, tablet or phone.

  • Is CriticalAsset different from CMMS?

    CMMS, or Computerized Maintenance Management Systems, is a generic term for the type of software we produce. CriticalAsset is indeed a very easy to use CMMS.

  • How long is the free trial and what does it include?

    The free trial is 14 days and includes full access to all features.

  • What happens when the free trial is over?

    After your free trial ends, you will still have access to your account, but it will be view-only. You can upgrade to a paid plan at any time during the free trial or any time after it expires.

  • How much does it cost to subscribe to CriticalAsset?

    Our pricing is simple, transparent and all-inclusive. Our Premium Plan has a monthly fee per user, and you will have full access to all features. There are no hidden costs. You can also upgrade to a Premium Unlimited Plan to add as many users as you like at no additional cost

  • Do you offer any discounts?

    You can save a bundle if you switch from monthly billing to our prepaid annual plans.

  • How does my data get onboarded?

    You have options! It’s easy to add your own asset data, if you choose to do so. Our expert onboarding team can also help you remotely or, for an additional fee, we can send our team of onboarding experts to visit your and do it with you or for you. The choice is yours, we promise to make it easy

  • What kind of asset data can I add to CriticalAsset?

    You can add anything you like – floor plans, as-builts, part numbers, manufacturers, user manuals, pictures, IR scans and much more. In additional to the pre-built, easy-to-use forms, you can also easily create your own fields to add whatever you like.

  • Is my data secure?

    Yes, your data is safe and confidential with us. CriticalAsset uses the strongest-available, industry-standard SSL protocols and we are VPAT and SOC2 compliant.

  • Is CriticalAsset difficult to use

    We designed our software to be both fun and easy to use, even for the most non-technical users

  • Why is CriticalAsset better than its competitors?

    CriticalAsset was founded by a team of industry experts with decades of experience in infrastructure asset management. We designed our software to solve the problems that the facilities management and IT industries have faced for years when it comes to managing and tracking electrical, plumbing, HVAC, fire-life safety, computers, phones, printers, monitors and other critical assets.

  • Can I cancel my subscription?

    Yes, you can cancel your subscription at any time. If you cancel, you will continue to have access to your account until the end of your paid subscription period and you will not be billed again. If you change your mind after you’ve cancelled, you can reactivate your account at any time. Your data will never be lost.

  • What type of payments do you accept?

    We accept all major credit cards and ACH. In some cases, we offer invoicing

Still have questions?

Send us a message and we’ll respond promptly!